Privacy Policy

Who we are

VanHaven (“we”, “us”, “our”) provides the VanHaven mobile app and website.

What we collect

• Account: email, password (hashed), and profile settings.
• Content you add: locations, photos, comments, trips, and other submissions.
• Usage & security: app interactions, device info, IP address, and logs used to prevent abuse and troubleshoot.
• Location: approximate or device location when you use map/geo features (with your permission).

How we use data

• Provide core features (map, favourites, trips, forum).
• Secure accounts, prevent abuse, and support users.
• Process purchases and keep premium status in sync.
• Show or suppress adverts depending on your entitlement.

Sharing

• Service providers: hosting, analytics, and billing processors.
• Legal/safety: where required by law or to protect users and the service.
• Community content: what you publish (e.g. locations, forum posts) is visible to others (with anonymity options where available).

Data retention

We keep data while your account is active and as needed for legal, security, and backup purposes. You can request deletion of your account; some logs may persist for security and compliance.

Security

We use industry-standard controls (encryption in transit, hashed passwords, access controls) and monitor for abuse. No system is perfectly secure.

Your choices

• Update your details in account settings (where available).
• Request deletion by contacting support@vanhavenapp.com.
• Control location permissions in your device settings.
• Opt out of marketing emails via unsubscribe links (if used).

Children

The service is not directed to children under 16. Do not use VanHaven if you are under 16.

International transfers

Data may be processed in the UK/EU and other countries where our providers operate. We use appropriate safeguards where required.

Changes

We may update this policy. Material changes will be highlighted in the app or on this page.

Contact

Email: support@vanhavenapp.com